A. Responsibilities Related to Business Management and Customer Service

• Organize event and activities to get new enrollments to meet sales, revenue, profit, and other KPI targets.
• Lead, support, monitor, and ensure staff's KPI performance.
• Access, research competitors and target customers.
• Propose development strategies and solutions for the center to CM.
• Monitor and ensure customer care according to regulations.
• Ensure midterm and final exam results are timely communicated.
• Ideate and arrange events at the center.
• Collaborate with the marketing department to organize events for both new and existing students.

B. Responsibilities Related to Human Resource Management

• Assist CM in recruiting, training new employees.
• Monitor work schedules and ensure compliance with company procedures.
• Build and foster teamwork among team members.

C. Responsibilities Related to Administrative Management and Other Duties

• Assist CM in managing daily sales and ensuring the safety of cash.
• Assist CM in managing gifts and maintaining center assets' condition.
• Attend training sessions.
• Foster collaboration between departments and execute tasks assigned by superiors.

Job Requirement:

• 2- 5 years of experience as senior education advisors/ leader/supervisor.
• Proven success in team management and achieving performance targets.
• Intermediate to advanced proficiency in sales.
• Leadership Skills: Demonstrated leadership qualities with the ability to motivate and inspire a team.
• People Management: Developing to intermediate skills in people management, including coaching and mentoring.
• Communication: Excellent communication skills for effective interaction with staff, students, and parents.
• Proven commitment to achieving tangible business results for the center, to a growth mindset, embracing challenges, and continuous learning for personal and professional development.
• Proven commitment to providing a positive experience for students and parents