Job Purpose / Summary

Responsible for ensuring that all staff at the center understand, follow, and are proficient in using internal systems and processes. Play a key role in standardizing training materials, digitizing processes within the system, conducting operational quality audits, and improving work performance through regular retraining plans.

Job Description

1. System & Process Standardization

• Collaborate with relevant departments to develop, update, and improve operational procedures related to the company’s IT and software systems.
• Ensure that all processes are clearly documented, easy to understand, and practical for the center’s actual operations.

2. Auditing & Training Evaluation

• Conduct periodic internal audits to assess employees’ compliance with and implementation of established procedures across departments.
• Evaluate training effectiveness, identify common gaps or errors, and develop improvement plans, including retraining when necessary.

3. Training Delivery

• Organize and deliver training programs on software systems and operational procedures for new and existing employees at the center.
• Provide guidance and support to employees during and after training, ensuring they can effectively apply the knowledge and skills acquired to their day-to-day work.

4. Training Materials & Assessment Development

• Develop, design, and regularly update a wide range of training materials, including instructional videos, presentation slides, training guides, and printed materials.
• Develop question banks, assessments, and practical tests to evaluate employees’ knowledge and skills after training.

Requirements

• Bachelor’s degree in Information Technology, Business Administration or a related field.
• At least 4 years of experience as a Business Analyst, Operations/System Specialist,...
• Experience in developing training materials, creating SOPs, and conducting competency assessments.
• Strong observation, problem-solving, and quality control (audit) skills.
• Proficiency in using management software systems and applying technology effectively in daily work.
• Strong teaching, presentation, and knowledge-sharing skills.
• Positive attitude, proactive mindset, attention to detail, and a strong sense of responsibility.